We have had the same experience with BOA. They do not care about anyone. Our situtation has been going on for 2 1/2 yrs. We would like to join a class action suit as well.

We were in the ending steps of a short sale when all of a sudden we received a call from a home inspector that was to do what we thought was a final inspection before we were to close, and was told our home was taken by Fannie Mae. Fannie Mae stated that BOA had foreclosed and they were taking possession of our home, but when we called BOA they had no idea it was foreclosed by Fannie Mae. In fact BOA still thought like us that we were in the middle to end of our short sale. But because Fannie Mae and their Real Estate Agent refused to allow the inspector access to the property the short sale fell through. Here a year later when we are getting ready to do our taxes, we noticed that we never received a 1099 on the second lein also held by BOA. When I called them they told me it was still in process, I asked them how it could be in process when the house has since been foreclosed and sold they were confused and just ended up dropping my call.
Please help me get in touch with somebody that can help me with this issue. thanks

Faithfully, John

I make my May payment and it goes right through my bank. I again call and am told that I never sent the April payment and was being removed from the program. They supervisor opened a case to find the lost check, but he told me that people lie to them all of the time and it won’t matter.

I immediately sent a replacement check and talked later to a supervisor who told me that it shouldn’t have been dropped and reopened my case. That the computer said my first payment was due on March 1 and after reading the paperwork that it was an error and it started April 1, but still nothing on the lost payment. I was also extended to June 25 to make my third payment, which I made over the phone on June 8 and as advised called loss mitigation so they could put a rush on it.

I had been contacted by the outside agency that goes over the paperwork for the government and it was all passed.

I call again, several times in June and July to check on the modification and was told that it was in underwriting but hadn’t been opened yet.

I continued to call and was advised by another supervisor in mid July that I had been removed from the program in June, due to not sending timely payments, including the April payment. I believe it is the same Supervisor that accused me of lying and not sending the first payment. That my June payment was late, and I read him the letter word for word telling me I had until June 25.

I finally talked to a couple of supervisors who said they would request a reopening. The woman I talked to kept asking why I would enclose the check with the paperwork? I read to her the instructions and the check list that both told me each item that needed to be included in the envelope provided to me and #2 is my first trial payment.

I talked to another supervisor this week and was told that it had been reopened July 23 and they were reviewing it again. Hopefully this will end soon, in our favor. I was told to call back on Tuesday to see if they needed anything else.

No wonder the wanted money from the government, they call you 4 or 5 times a day looking for money even when you have made arrangements etc. The phone calls finally stopped but the letters haven’t. They have probably spend $5000 just paying people to call us and mailing us multiple letters. Not to mention all of the time they spend on the phone going back and forth and not one person I have talked to has told me the same thing.

Only deal with supervisors, I learned that half way through this, I won’t even talk to the people who answer the phone, they have no idea and I end up with a supervisor anyway. I too have the problem that they give me a name, one gave me an employee number but they can’t provide an extension number so i can never talk to the same supervisor twice.

Dawn R. VanHorn
VanHorn Legal